Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Scam Alert

NHG Health will never ask you over the phone to transfer money, disclose bank log-in details or for your account passwords, PIN or OTP. Call the ScamShield Helpline at 1799 or visit www.scamshield.gov.sg to check if you are unsure.

NHG-REDCap Helpdesk

Request for New REDCap User Accounts

Read the NHG-REDCap System Usage Agreement before submitting your new user account request via the NHG Intranet.

Last updated 1 July 2026

NHG-REDCap System Usage Agreement

The NHG REDCap System Usage Agreement (‘Agreement’) defines the responsibilities and obligations of all NHG-REDCap Users.

IMPORTANT
All Staff are required to read the Agreement to clearly understand their responsibilities and obligations BEFORE using the NHG-REDCap System. Learn more here.

Types of REDCap User Accounts

There are two types of REDCap User Accounts, each with their own specific purpose and use. Staff should consider carefully which User Accounts are needed for their work.

Production Server User Account

REDCap @ NHG Health; Research Electronic Data Capture; PRODUCTION SERVER in white text on red background.

The REDCap Production Server is the regulated environment where the REDCap Projects of approved research activities are hosted, and where research data collection activities are conducted.

Users will need to have a Production Server User Account if they are involved in the Study's data collection activities conducted in a REDCap Project.

Staging Server User Account

REDCap @ NHG Health Staging Server banner with a red hat icon.

The REDCap Staging Server is the sandbox environment intended for ONLY TESTING and LEARNING purposes.

While Users may freely create Projects on the Staging Server for testing and learning purposes, they are PROHIBITED from collecting, importing or entering any actual/real/live data on the Staging Server, including for testing purposes.

All detected non-compliant activities will be reported to the relevant NHG oversight committees.

Staging Server User Accounts are optional.

Submit REDCap User Account Request

Only Staff of the NHG Health are eligible for access to NHG-REDCap. Learn more here.

Applicants must personally complete and submit their requests via the link below.

Suspended REDCap User Accounts

REDCap User Accounts are automatically suspended for security reasons if Users do not log in for more than 90 calendar days. Learn more here.