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Scam Alert

NHG Health will never ask you over the phone to transfer money, disclose bank log-in details or for your account passwords, PIN or OTP. Call the ScamShield Helpline at 1799 or visit www.scamshield.gov.sg (opens in new tab) to check if you are unsure.

NHG-REDCap Helpdesk

Contact Us

Reach out to us for REDCap End-User Support and Troubleshooting

Last updated 14 September 2026

Help us to help you

In order for us to respond to your support requests as quickly and efficiently as possible, please provide as many details about the issue as possible so that we can efficiently locate and troubleshoot the problem. Details such as:

  • NHG-ADID Username of Affect User.

  • Identify which REDCap Server the Project located on (Staging or Production Server)

  • The REDCap Project Title & DSRB Ref No.

    • Name of the affected Instrument/form

    • Name of the affected Data-Field

  • A description of the steps leading to issue/problem.

  • Screen-captures of the Error and displayed Error-Messages.

NHG Health - REDCap System Administrator

nhggroup.redcap@nhghealth.com.sg (opens in new tab)

  • The NHG-REDCap Helpdesk can only provide support and assistance to the Staff of NHG Health Staff.

  • We endeavor to respond to all enquiries on the same day. However, during periods of high demand or complex issues, our response time may extend to up to 2 working days. We appreciate your patience and understanding.

Helpdesk Operating Hours

  • Monday to Friday
    9am - 5pm
    (Closed on Public Holidays & Weekends)

Assistance for Suspended REDCap User Accounts
Assistance for new REDCap User Account requests
Assistance with NHG-ADIDs

The NHG-REDCap system uses the NHG Active Directory ID (ADID) for user login authentication.

  • The NHG-REDCap User Account is distinct and separate from the NHG-ADID Account. They are not the same.

  • NHG-REDCap Users must ensure that their NHG-ADID is current and valid for use and has not been disabled, locked or its password expired.

  • Users cannot use the REDCap Password reset function found on the REDCap Login page to reset their NHG-ADID password.

  • The NHG REDCap Administrator is unable to assist Users with ADID issues as the management of NHG ADID accounts is under the oversight and control of the Synapxe IT ServiceDesk.

  • Users will need to contact their respective Institution ITD Helpdesk / Synapxe IT ServiceDesk for assistance with their NHG-ADID.

Synapxe IT ServiceDesk



Scam Alert!

  • NHG Health and the REDCap System Administrator will NEVER require or ask for any of your Account Passwords or for any personal information or payment in any of our communications.

  • Call the ScamShield Helpline at 1799 or visit www.scamshield.gov.sg (opens in new tab) to check if you are unsure.