Updating the REDCap User Account Profile with the new NHG Health Email Address

29 JUL 2025

WHAT THIS IS ABOUT

  • The NHG Email Harmonisation Exercise is part of NHG Health’s re-branding initiative and will consolidate all NHG entities under a single Email Domain name.

HOW THIS IMPACTS YOUR REDCAP USER ACCOUNT(S)

  • The NHG-REDCap System uses your NHG Email Address for important project notifications. Hence it is important to ensure your Email Address is accurate and updated in the REDCap User Account Profile(s).

  • REDCap User Accounts with “outdated” Email addresses will be permanently suspended from 1 November 2025.

  • There will not be any changes to your existing NHG-ADID credentials for login to your REDCap User Account(s).

WHAT ALL NHG-REDCAP USERS NEED TO DO

  • After your NHG email address has been migrated/changed to the new NHG Email address, you must personally login to your REDCap User Account(s) (ie: Staging Server & Production Server where applicable) and update the registered email address.

  • Download the User Guide to updating your REDCap Account Profile (NHG Intranet access required) for step-by-step instructions.

DEADLINE 

  • All active NHG-REDCap Users must complete updating their REDCap Account Profile with their new NHG Email address by 31 October 2025, 1730hrs.

  • REDCap User Accounts with “outdated” email addresses will be permanently suspended from 1 November 2025 and progressively deleted from the system due to security reasons.

Enquiries