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NHG-REDCap Helpdesk

Suspended REDCap User Accounts

Find out why an Account is suspended and how you can re-activate it.

Last updated 9 September 2026

Why is my Account Suspended?

REDCap User Accounts are automatically suspended for security reasons if Users do not log in for more than 90 calendar days.

If you see the Error Message below when you are attempting to login to the NHG-REDCap system, it means your REDCap User Account for that REDCap Server has been suspended.

Users will not be able to login to their REDCap User Account until the Account has been reactivated for use.

Error message for Suspended User Accounts

  • We cannot accept Account Reactivation Requests via email.

  • Please submit your Account Reactivation Requests using the link below.

How to re-activate Suspended Accounts?

Users may complete and submit a Account Reactivation Request themselves. Alternatively, the User may authorize a Representative to submit the Reactivation Request on their behalf.

Each Request can only be used to reactivate ONE REDCap Account Type. If you need to re-activate BOTH Account Types (ie: for Staging and Production Servers), you will need to submit TWO separate Requests. If you do not use the Staging Server there is no need to reactivate it.

Create an Account Re-activation Request

Create an Account Re-activation Request here. (opens in new tab)

(NHG Intranet access/HVPN required)