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NHG-REDCap Helpdesk

New User Account Requests

Understand the REDCap account types, your obligations as a user, and submit new account requests.

Last updated on 14 September 2026

NHG-REDCap User Agreement

The NHG-REDCap User Agreement defines the responsibilities and obligations of all NHG-REDCap Users.

  • All NHG Health Staff are required to read the Agreement to clearly understand their responsibilities and obligations before using the NHG-REDCap System.

  • Read more here (opens in new tab).

Types of REDCap User Accounts

There are two types of REDCap User Accounts, each with their own specific purpose and use.

Staff should consider carefully which user accounts are needed for their work and only apply for those accounts which are needed.


Purpose of REDCap Production Server

REDCap Production Server Logo

The REDCap Production Server is the regulated environment where the REDCap Projects of approved research activities are hosted.

Users will need to have a Production Server account if they are involved in the Study's data collection activities on the Production server.


Purpose of REDCap Staging Server

REDCap Staging Server Logo

The REDCap Staging Server is the sandbox environment intended for only Testing and Learning purposes.

While Users may freely create Projects on the Staging Server for testing and learning purposes, they are prohibited from collecting, importing or entering any actual/real/live data on the Staging Server, including for testing purposes.

Staging Server User Accounts are optional.

  • The REDCap Staging Server is strictly for only Testing and Learning purposes.

  • Real, actual/live data is not permitted under any circumstances, including for testing purposes, to be entered or saved on the Staging Server.

  • All detected non-compliant activities will be reported to the relevant NHG governance/oversight committees.

Submit Request for a new REDCap User Account

Applicants are required to personally complete and submit their account requests via the button below.

Submit a Request for new REDCap User Account

(NHG Intranet/HVPN access required)

Create New REDCap User Account Request here (opens in new tab)