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NHG-REDCap Helpdesk

Criteria for a successful Project Request

Meet the three key criteria before submitting a REDCap Project Request to avoid delays: an active user account, valid ethics approval, and the required supporting documents in a single ZIP file.

Last updated 18 August 2026

Who can apply

The REDCap Project Request Form must be signed by the NHG-REDCap Project Owner.

Criteria for a successful Project Request

There are three main criteria for a successful Project Request submission. These are outlined below.

(1) Activated REDCap (Production Server) User Account

The REDCap Project Owner must be ABLE TO LOGIN to their activated1 REDCap (Production Server) User Account.

[1] What is an Activated REDCap User Account?
• The REDCap User Accounts are valid for use ONLY AFTER the User is able to login to the REDCap Server to activate the Account.
• Simply submitting a REDCap User Account Request DOES NOT imply that the REDCap User Account(s) have been created or activated.

(2) Valid Research Ethics Approval

The Research Activity has been granted valid Research Ethics Approval from the NHG-DSRB (or equivalent) or is able to show documentary evidence that it does not require DSRB Ethics approval under specific DSRB policies.

The Approval letter must state clearly the following details:

  • The Study Title

  • Name of NHG-Overall Study PI

  • Approval Period (including Start & End Dates)

(3) Supporting Documents

All of the following Supporting Documents have been put into a single ZIP file2 for submission.

(a) REDCap Project Request Form (as a PDF file)
(b) Latest Ethics Approval Letter (as a PDF file)
(c) REDCap Project XML file (Metadata only) (if applicable)

[2] Refer to the REDCap Project Request Form for detailed instructions & submission checklist.


IMPORTANT

  • We strongly recommend Users read the Accompanying information sheet before submitting the Project Request Form.

  • REDCap Project Requests which do not meet the above criteria will be delayed while we contact the Project Owner with our clarifications.